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Customer support
Orders & delivery
Browse questions in this category or use search above.
Where do you ship?›
We currently ship within the European Union. Standard shipping is free from €150. Below that it is €4.95 to the Netherlands and Belgium, €5.95 to Germany and €9.95 to the rest of the EU. Shipping to the United States and the United Kingdom opens soon, with import duties and taxes calculated and paid at checkout.
Shipping costs and delivery timesCan I change or cancel an order?›
Contact us as soon as possible. If your order has not shipped yet, we’ll do our best to help.
When will my order arrive?›
We process orders in 1 to 3 business days. After dispatch, delivery takes 1 to 3 business days in the Netherlands and 3 to 7 in the rest of the EU.