Customer service

Start your return in our returns portal with your order number and checkout email. Choose store credit (15% extra, and your return is free), an exchange (free) or a refund (return fee applies). Your label is ready right away. Questions? Email help@moxysmuse.com.

Not if you choose store credit: you get 15% extra and your return is free. Exchanges are free too. For a refund to your original payment method, a small return fee is deducted: €4.95 from the Netherlands, €6.95 from Belgium, or €9.95 from the rest of the EU.

We email you as soon as your store credit is ready, after your return is approved. It is valid for 12 months. To use it, log in at checkout with the email you used for your order (we send a one-time code); your credit appears as a payment option. Spend it in one go or over several orders. You can see your balance in your account.

Yes. Bundle pricing applies to the complete bundle, so items you keep are recalculated at their individual prices and your refund is adjusted accordingly.

The intact sticker helps us protect every customer's health and safety. For hygiene reasons, an item with a removed or damaged sticker cannot be returned or exchanged.

Approved refunds are processed within 14 days after we receive your return. Your payment provider may need additional time to show the funds in your account.

Email returns@moxysmuse.com a quick photo and your order number - we’ll make it right.